Shine wants to make sure that anyone being physically or emotionally abused by a partner or family member in New Zealand has someone to talk to and can get information and professional advice – anyone who is worried about their own situation or who is worried about a friend, family member, child or anyone they know who might be living with domestic abuse. If you are experiencing violence, we are here to support and help you whether you are a man or a woman, straight, transgender, young or old, no matter your ethnicity, culture or personal situation.

Men or women who have been violent or abusive towards their partners or family members and want to make a change can also ring our Helpline to get support, information and referrals.

If you are deaf, hard of hearing, or speech impaired, you can ring Shine’s free national Helpline (0508-744-633) using the NZ Relay service. Helpline operators are trained to take calls from the NZ Relay service.

Our Helpline has access to an interpreting service, so if you have limited English, please let the Helpline worker know what language you speak when you ring and we’ll see if we can access an interpreter for you.

Shine, and all NZ domestic violence and sexual violence crisis response services, are ‘essential services’ so are continuing to operate during the COVID-19 lockdown at Alert Level 4. This means:

You can ring our Helpline for domestic violence information and support for yourself, or advice about helping someone you know, at 0508-744-633. This number is answered 7 days a week, 9am to 11pm. If it is busy, please ring back. Click here to find out more about how we can help you.

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